Privacy Policy

1. About this Policy

Litepix Pty Ltd ("Litepix", "we", "us", "our") is committed to protecting your personal information and complying with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs) contained in that Act.

This Policy explains what personal information we collect, why we collect it, how we use and store it, and your rights regarding that information.

2. What Information We Collect

When you submit a contact enquiry through our website, we collect:

• First and last name
• Phone number
• Company or organisation name (optional)
• State or territory (optional)
• Type of enquiry
• Your message
• Your IP address (for security purposes)
• Date and time of submission

We do not collect email addresses, payment card details, government identifiers, or sensitive information as defined by the Privacy Act.

3. Why We Collect It

We collect this information solely to:

• Respond to your enquiry about our products or services
• Provide you with a quote or consultation if requested
• Maintain records of customer communications for our own business records

We will not use your information for direct marketing without your explicit consent.

4. Website Analytics

When you visit our website, our server automatically records certain technical information for the purpose of understanding how the site is used and improving our services. This includes:

• Pages visited and time of visit
• Your IP address (used to derive an approximate geographic location — country, state and city)
• Browser type and device type (Desktop, Mobile, or Tablet)
• Referring website (the page you came from, if any)

This data is collected server-side and stored on our own web server. We do not use Google Analytics, Facebook Pixel, or any other third-party tracking scripts. No cookies are set for analytics purposes.

IP addresses are used solely to derive approximate location information and are not used to identify individuals. This data is retained for up to 12 months and is accessible only to authorised Litepix staff.

5. How We Store It

All data (contact submissions and analytics) is stored securely on our web server, which is hosted within Australia. Access is restricted to authorised Litepix staff only, via a password-protected admin portal.

We take reasonable steps to protect personal information from misuse, interference, loss, and unauthorised access, modification or disclosure.

6. Disclosure to Third Parties

We do not sell, rent, trade or otherwise share your personal information with third parties, except:

• Where required or authorised by law
• To our hosting provider, solely for the purpose of storing and serving our website (they are bound by their own privacy obligations)

We do not disclose your information to overseas recipients.

7. Access and Correction

Under the Privacy Act, you have the right to request access to personal information we hold about you, and to request that we correct it if it is inaccurate, incomplete or out of date.

To make such a request, please contact us using the details below. We will respond within 30 days. In some circumstances we may decline access, in which case we will give you written reasons.

8. Complaints

If you believe we have breached the APPs, you may lodge a complaint with us in writing. We will acknowledge your complaint within 5 business days and aim to resolve it within 30 days.

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au or by calling 1300 363 992.

9. Changes to This Policy

We may update this Policy from time to time. The current version will always be published on this page with the date it was last updated. Continued use of our website after a change constitutes acceptance of the updated Policy.

10. Contact Us